User account

 Process Management creates a business framework focused on delivering quality services and products to customers and is enterprise-wide. It is about:   

• Managing the alignment & integration of strategy, culture, & structure

• Managing process & event analysis

• Articulating a clear business strategy

• Monitoring specific performance metrics and scorecards

• Prioritizing and selecting improvement Projects

• Sustaining leadership commitment to the process framework

Process achieves dramatic improvement in business performance through a precise understanding of customer requirements and …

•  Aligning core business processes with Customer and Business Requirements

• Systematically eliminating “defects” and “waste” from existing processes, products, and services

• Designing new processes, products, and services that consistently meet Customer and Business Requirements

• Implementing the infrastructure and Leadership Systems to sustain gains and foster continuous improvement

• Enhances financial value extraction by driving clear accountabilities

• Provides a useful deployment model for transformational change

• Promotes faster new product introduction cycles

How will you know if you have a process-focused organization?

• Associates will understand the work they do within their own process and will understand who supplies their inputs as well as the customers who receive their outputs

• Associates will be familiar with all of the process steps

• Improvements will be continuously sought to enhance the processes

• Standards and quality requirements are established for each step of the process

• Process requirements are known and everyone will work to meet those requirements

• Hand-offs will be understood, documented, smoother and transparent to the customer

• Well-defined metrics will be established and understood by the organization

• Process controls will be in place to monitor the ongoing success of processes

• Scorecards will be accessible to all within the organization