Business Process Management

You spend lots of time and resources planning, budgeting and setting strategy for growth- but are your support processes and systems- the actual systems and personnel running your business operations- currently supporting existing operations let alone poised to support this growth?

Business Process Management (BPM) provides governance of a business’s process environment to improve agility and operational performance; it is focused on managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility.  The processes are enterprise wide- linking together people, information flows, systems and other assets to create and deliver value to customers and efficiencies to your bottom line.

ResiliEnt’s Business Process Management (BPM) methodology encompasses the automation of business processes through a collaboration human-driven processes and integration of the latest technologies.

Business Process Management creates a business framework focused on improvement in business performance which enables more effective response to changing consumer, market, and regulatory demands creating competitive advantage. 

It is about:   

  • Managing the alignment & integration of strategy, culture, & structure
  • Managing process & event analysis
  • Articulating a clear business strategy
  • Monitoring specific performance metrics and scorecards
  • Prioritizing and selecting improvement Projects
  • Sustaining leadership commitment to the process framework

Making sure current business processes can support current and future business operations is important!   Reviewing and updating current processes achieves dramatic improvement in business performance by:

  • Aligning core business processes with Customer and Business Requirements
  • Systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment
  • Designing new processes, products, and services that meet  Customer and Business needs
  • Implementing the infrastructure and Leadership Systems to sustain gains and foster continuous improvement
  • Enhances financial value extraction by driving clear accountabilities
  • Provides a consistent deployment model for transformational change
  • Promotes a point of connection within a company between the line of business and the IT department

How will you know if you have a process-focused organization?

  • Associates will understand their “piece” fits into the enterprise wide “pie”
  • Associates will be familiar with all of the process steps
  • Improvements will be continuously sought to enhance the processes
  • Standards and quality requirements are established for each step of the process
  • Process requirements are known and everyone will work to meet those requirements
  • Hand-offs will be understood, documented, smoother and transparent to the customer
  • Well-defined metrics will be established and understood by the organization
  • Process controls will be in place to monitor the ongoing success of processes
  • Scorecards can be accessible to all within the organization


ResiliEnt leverages an 8 Step Business Process Life Cycle verses the traditional 6 Step Process.  Please see ResiliEnt 8 Step Business Process Lifecycle under Methodology Menu for an explanation of each step.


Business Transformation

Business transformation is about making fundamental changes in how your business is conducted- from management, operations, resources and IT, in order to achieve growth expectations, a change in market environment, or in a post-merger environment.   Enterprises need consistent, cost-effective operations across multiple business units and multiple locations.

ResiliEnt’s consultants can help your business ease into the transformation and help define the strategy that provides high-quality, responsive operations and systems management to make your company more fiscally and functionally efficient.   Our goal is to help you establish, maintain and continuously improve a customized service delivery organization that meets enterprise needs related to cost, quality, risk and compliance, location and strategy while providing a platform for cost-effective growth.

Business transformation is achieved by realigning the way staff work, how the organization is structured and how technology is used. Typically organizations go through several stages in transforming themselves:

  • recognizing the need to change and gaining consensus amongst stakeholders that dramatic change is necessary
  • agreeing what form the change should take, the objectives of the change and a vision that describes a better future
  • understanding what the organization is changing from and what needs to change in detail
  • designing the new organizational processes and procedures and its support and management
  • testing and implementing changes, usually in waves, typically over a number of years

Benefits to the Bottom Line:

  • Increase service delivery consistency and quality
  • Streamline organizational resources to reduce waste and redundancy
  • Achieve a flexible, sustainable cost management structure
  • Improve the effectiveness and efficiency of the controls and compliance environment
  • Increase data transparency and consistency to support enhanced decision-making
  • Integrate risk management into the business
  • Strengthen and streamline security administration and monitoring processes