“As a result of their focus on our specific needs and desire to provide the highest level of service possible, ResiliEnt Business Solutions is a valued partner and important tool for all of our enterprise needs. They are flexible and supportive as our needs and circumstances change; and never fail to go the extra mile in working with us to develop solutions to some very challenging issues. Their goal (and ours) has always been to improve and expand our capacity to perform the functions necessary to be a high functioning and self-reliant entity.” ~Tracie Stokes, City of Philadelphia
At ResiliEnt Business Solutions, our methodology for success guides the delivery team (a partnership of both client and ResiliEnt consultants) in clearly defining the business problem, goals and requirements. Our unique information gathering process aids in a better understanding of the client’s business process, flushes out ROI and even exposes external forces (e.g. evolving vertical standards or emerging technologies) that may affect the solution.
Our Approach
We leverage enterprise collaboration to identify real, actionable solutions that work in tandem with your resources and culture to align your organization towards improved business performance. We believe that the key to a successful business is to better understand current market conditions and adapt and build strategies and solutions that support future growth and sustainability, C-suite agility, improved business performance and tangible ROI.
We have a strong commitment and passion for exceeding our clients’ expectations, ensuring success and sustainability by:
- Focusing on our client’s needs, ensuring “Best in Class” status
- Achieving success through collaboration with our clients and their culture
- Respecting time commitments of our clients
- Delivering immediate impact and tangible results to our clients
Collaboration
At ResiliEnt, we encourage and foster enterprise wide collaboration. Our approach for success guides the enterprise delivery team (a partnership between client and ResiliEnt personnel) in clearly defining the business issues, goals and requirements. Our unique information and assessment process aids in a better understanding of the client’s business process, flushes out ROI and even exposes external forces (e.g. evolving vertical standards or emerging technologies) that may affect the solution. From this, our team can accurately assess the opportunity, select the proper skill sets to apply, and most importantly provide the best road map to achieve success.
A Cross Functional Approach
At ResiliEnt, we believe enterprise-wide solutions and strategies must take into account the goals and the needs of all lines of business, departments, divisions, and/or any sub-divisions of an organization. Our consultants come to the table with a “best practices” view of business operations, management and systems technology – insight and understanding of current market issues and industry dynamics that we utilize to move your company forward. We believe that the key to a successful business is to better understand current market conditions and adapt and build the strategies and solutions that support future growth and sustainability of your business.
Customer Centric Focus
While we are focused on delivery, we are obsessed with customer service! Our methodology involves a layered approach, applying a generous dose of customer care to each client to ensure total satisfaction with our personnel and our deliverables. ResiliEnt clients experience courteous and professional service that is unparalleled. Our customer care philosophy is grounded in the belief that the client/vendor relationship is symbiotic in nature. This methodology is designed with client satisfaction in mind… successfully meeting your needs and ensuring your success.
Experience Counts
Without question, planning, building and maintaining enterprise strategies can be a very expensive endeavor. Accurately determining the business need, projected benefits and ROI are crucial. While it may come at a cost, successful enterprise strategies and solutions create efficiencies and enterprise dexterity that position organizations to respond rapidly to market demand, gain market share, improve profitability and or improve customer satisfaction and retention. With expenditure and benefit at risk, it is crucial that organizations are successful in implementing their strategic enterprise solutions.